DELIVERY
🌿 Sustainable & Fast Delivery
We ship your order directly from our international warehouse, as we deliver worldwide. This allows us to offer a wide range of products that are otherwise hard to find. It also helps reduce shipping costs and lower CO₂ emissions, contributing to a more eco-friendly approach. This way, we can offer competitive prices without compromising on quality or service — a smart choice for both your wallet and the planet!
📦 Free Shipping in the France
We always offer free shipping, with no minimum order amount! Your order will be delivered to your home at no extra cost.
⏱️ Processing Time & Track Your Order
All orders are processed immediately and shipped within 1 to 3 business days from our international warehouse. Once your order has been processed, you will receive an email with a tracking code.
In most cases, you’ll receive the code shortly after placing your order. If not, you’ll receive it within 2 days at the latest — so you're always informed about the status of your order.
🚚 Delivery Time
Our standard delivery time is 7 to 14 days. We always strive to deliver within this period. In rare cases (e.g., holidays, vacations, or severe weather), delivery may take up to 28 days.
🏠 Accurate Shipping Information
Please ensure your address details are complete and correct to avoid delivery issues. If you notice an error, contact us as soon as possible at info@glowy-jewellery.com, so we can adjust your information.
❌ Order Cancellation
Once your order is confirmed, cancellation is unfortunately not possible, as we process and ship orders immediately.
However, the right of withdrawal applies: you may return your order within 14 days after receiving it.
For orders with multiple items, the 14-day period starts after receiving the last item.
📦 Didn’t Receive Your Package?
Your order is marked as delivered, but you haven’t received anything?
✔ Wait 24 hours – sometimes the package arrives the next day
✔ Check with your neighbors or the delivery service
✔ Look in your mailbox or around your home in a safe location
Still nothing after 24 hours? Contact our customer service — we’re happy to help!
📭 Lost Shipment
If your package is lost, contact us as soon as possible. We will initiate an investigation with the carrier.
Please note: this process can take several weeks or even months, as carriers do not prioritize such cases.
We ask for your patience and cooperation to find a fair solution within our policy. Our goal is to resolve the matter together.
❗ Refused or Unclaimed Packages at Pick-Up Points
If you're not home, the carrier may try up to two delivery attempts. After that, the package is usually taken to a pick-up point where it must be collected within the given timeframe.
If the package is not picked up, it will be returned to the carrier’s distribution center.
We cannot offer refunds for refused or unclaimed packages.
Only packages returned via our official return process (e.g., Klarna payments) are eligible for refunds or cancellations.
If a package is returned due to failed delivery or not being picked up, we will cover the cost for one reshipment.
For a second attempt, we charge an additional €8 shipping fee.
🔍 Easily Track Your Order
Use our tracking service to check the status of your order at any time.
Simply enter your order number and email address or tracking code on our website to follow your shipment.
❓ Questions About Your Order?
Check out our FAQ page for answers to common questions. Still need help? Feel free to contact us — we’re here for you.
Company Info
✉ E-mail: info@glowy-jewellery.com
