RETURNS

By returning an item, you agree to our return terms and conditions.

🕒 Return Period

You have up to 28 days to return your item.

As a consumer, you have the right to cancel your purchase within 14 days of receiving it, without providing any reason.

You must notify us in writing via info@glowy-jewellery.com within this period.

After your cancellation notice, you have another 14 days to send the product back.

Your cancellation and refund will be processed once we receive your return at the return address listed at the bottom of this page.

📦 Proof of Shipment (Trackable)

Please ensure you ship with trackable and preferably insured shipping.

Send your tracking number to info@Celebrate-her.com.

We will only issue a refund after receiving and processing the return package.

🛍️ Product Condition & Resale

Returned products must be undamaged and in original packaging.

Any damage must be reported immediately upon receipt, including photos.

Failure to comply may result in partial or no refund.

🚚 Sender Responsibility

You are responsible for the correct and safe shipment of the return.

We are not liable for issues during shipping or incorrect addresses.

Only returns we actually receive are eligible for refunds.

📬 Shipping Tips

Always choose trackable and insured shipping
In case of loss or damage, you can file a claim with your courier

💸 Return Shipping Costs

Return costs are always the responsibility of the customer and are not reimbursed.

On average, return costs range from €15 to €25, depending on weight, size, and carrier.

We recommend PostNL as it often offers the most affordable option.

💬 Customer Service

We aim to resolve any issues quickly and satisfactorily.

Customer service hours:

Monday to Friday: 07:00 – 18:00
Saturday: 07:00 – 16:00
Sunday & Holidays: Closed

✉ Email: info@glowy-jewellery.com (available 24/7)

🚫 Excluded from Return & Refund

Personalized products and custom orders
Personal/hygiene items (e.g. underwear, lingerie, tights, care products)
Products returned after the return period

🔄 Return Procedure in 8 Steps

Read the return policy
Contact customer service via info@rantona.com with your details, order number, and photos/videos of any damage
Download, print, and complete the return form (available in Word & PDF on www.glowy-jewellery.com)
Pack the item carefully
Create a trackable shipping label and use correct customs declaration: “Return of Goods”
Securely attach the shipping label to the package
Send the tracking proof to info@rantona.com
After delivery (status “delivered”), we will process your refund within 14 days to the original payment method

⚠️ Important Note

Can I refuse or not pick up a package and still receive a refund?
No.
To be eligible for a refund, you must follow our official return procedure.
Packages refused at the door or left uncollected at a pickup point are not returned to us but instead sent to a sorting center.
Only correctly returned packages qualify for a refund.

📦 Return Address (International Warehouse)

To serve customers worldwide efficiently, returns are processed through our international warehouse:

Company Name: Liu Changxing
Postal Code: 310000
Address: No. 409, Suxi Avenue (Shaopufan)
(Freight Elevator No. 2, West Side, 3rd Floor, above Yuantong Express)
City: Yiwu
Province: Zhejiang
Country: China